Our pledge

We are committed to excellence; delivering unparalleled customer service and innovative solutions for the unique insurance and risk management needs of our clients.

Associates

• We will empower our associates with the tools, resources and decision-making authority to best serve our client needs.
• We will maintain an environment that encourages learning and intelligent risk-taking; an environment that challenges our associates to be proactive in problem solving and diligent in finding the right solutions.
• We will foster a team-oriented atmosphere where co-workers and clients are treated with dignity and respect at all times; diversity is embraced and collaboration is leveraged.
• We will consistently recognize and reward efforts of excellence, "above and beyond" performance.
• We will promote a self-defined balance of professional and personal life through our training and benefit programs.

Clients

• We will deliver client service at a level exceeding expectations, which will differentiate MJ from our competitors.
• We will be 100% responsible to our client - listening to our client's needs, demonstrating the necessary sense of urgency, taking ownership of our service level commitment and connecting to the right solutions.
• We will develop a solid business partnership through the relentless pursuit of innovative solutions.

Community

• We will be a recognized resource for leadership and service within our community and our industry.
• We will promote community service and afford our associates the opportunity to give time and effort to the charitable organizations of their choice.